Good luck to y'all! How are you going to sell cars when you won't even answer the phone? Crazy. I was going to be an easy sale, I wasn't even haggling on price. Thanks for your time." - STILL NO RESPONSE!! Can you imagine trying to give someone $34,000 and they just won't talk to you? I've never experienced anything like this in my life. I finally texted at 1:30PM today: "I'm just going to purchase the vehicle somewhere else, since you can't be bothered to return my calls, texts, or emails. I called 3 times today and it just rang and rang. It is now almost 8PM the next day (the day I was supposed to buy the vehicle) and she STILL hasn't texted me back or returned my calls. It rang, and rang, as usual, and she never picked up. They said "She's the only one here." and then transferred me to her. Ryan made the transition with the purchase of my new car and there purchase of my old vehicle flawless. When, today, finally someone did answer I asked to be set up with a different salesperson, Stephanie isn't cutting it. I couldn't even get anyone to answer the phone. About 6:30PM I'm starting to get concerned, because I know they're about to close and I want to purchase the car in the morning if I like the terms. And do you accept credit card for down payments?" No response. What time tomorrow morning can I reserve for you? We open at 9AM." I responded: "Ok great, what are the terms? I'd like to figure everything out before I head up. Finance said you are good to go, you did most of the work already with Capital One. 5PM she responds: "I apologize for the delay. 4PM rolls around, I texted again for an update: "Do you know when we will have an update? I live 2 hours away and if approved, I need to drive up first thing in the morning to sign the paperwork.". 2 hours later I texted "Please let me know if there's anything further you need me to provide, thanks again! :)". About 5 minutes later, I texted back "Submitted, thanks!" and began waiting. She texted me a link, I told her I'd get it right back to her, and I did. I explained, again, I was interested in the vehicle and I told her I was fine with the listed internet price, and I wanted to fill out an application for financing. Ashley was my sales lady and I must say I was impressed with her professionalism and knowledge. The next day, Friday 9/29/23, I called in at 11:00 AM and spoke to Stephanie again. I ask the front desk to please leave her a message to call me back, I never get a response. 4pm rolls around, I called in and she's not there. She said she would check and call me right back. I explained I was very interested, and I wanted to make a decision that day so I could drive up on saturday (I live 2 hours from the dealership.) I didn't want to drive up without first discussing price, and getting approved for financing. I was put on the phone with Stephanie, I asked her if there was any wiggle room on the price. Called Thursday, 9/28/23 at 1:00PM in reference to a 2022 Nissan Pathfinder I had seen online that I was interested in purchasing.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |